基于上海杨浦区密云路睦邻中心的用户研究与设计
Tongji University is located in the Yangpu District of Shanghai, and there are many Neighborhood Centers for the residents of the surrounding communities.
This project is based on an in-depth study of the core users and the environment of the Miyun Road Neighbourhood Center near Tongji University. We analyze the potential needs of the neighbourhood center. Finally, the four aspects of the problem are summarized, and the solution is provided under the premise of cost control, which actually improves the user experience of the neighbourhood center.
This project is based on an in-depth study of the core users and the environment of the Miyun Road Neighbourhood Center near Tongji University. We analyze the potential needs of the neighbourhood center. Finally, the four aspects of the problem are summarized, and the solution is provided under the premise of cost control, which actually improves the user experience of the neighbourhood center.
In this project, research and analysis of users, preparation of requirements documents, and execution of event planning are involved.
These include the problem of messy information on the facade of the center, the iPad being easy to trigger the alarm, the ventilation of the table tennis room, and the possibility of discovering the activities of the neighbourhood center. The purpose of the activity is to help university students and surrounding community residents to have a deep understanding of the neighbourhood center.
These include the problem of messy information on the facade of the center, the iPad being easy to trigger the alarm, the ventilation of the table tennis room, and the possibility of discovering the activities of the neighbourhood center. The purpose of the activity is to help university students and surrounding community residents to have a deep understanding of the neighbourhood center.
To this end, the Co-Kitting activities was holding in the Neighbourhood Center were planned, and the final results were exhibited at the 2019 Milan International Design Triennial and Milan Design Week.
User research and research analysis mainly through field visits, directional and non-directional interviews, and ethnographic interviews. Because the core users and stakeholders of the Neighbor Center are mostly middle-aged and older, so it’s more suitable for one-on-one interviews. Because of many times investigations, we have established trust with the aunts and staff of the Neighbourhood Center.
In this case, users are willing to share more with us their personal experience and experience here. We will express some specific statements, to guide users to provide more detailed information to help us analyze their potential needs.
During the research process, we personally tried to experience the daily activities of the Neighbourhood Center, such as chess, table tennis, weaving, physical examination and so on.
Combined with the one-on-one interview with the user, we summarized the 3+1 design method, the 3 pain points to solve the problems and 1 itch point experience improvement.
The residents told us that they are mastering the weaving technique, but they lack the materials, so they would like to sell their own works.
Based on this interesting point, we thought that the Neighbourhood Center is close to Tongji University, it could be an opportunity to organize a Co-knitting weaving activity for students and neighbors. The core stakeholders can get to know each other, students can provide waste clothes and fabrics, and the aunts can show their own weaving techniques and works. At the same time, if we cooperate, we will have the opportunity to connect students and the community, The aunts can also Listen to more creative stories from the students.
In order to reduce the technical difficulty and increase the participation, we redesigned the weaving method in combination with the aunt's weaving process.
After the design of the activity project was completed, we contacted with the neighbourhood center and the head of the school volunteer association, and promote the specific operation of the organization and guidance activities on the same day.
After the design of the activity project was completed, we contacted with the neighbourhood center and the head of the school volunteer association, and promote the specific operation of the organization and guidance activities on the same day.
Finally get positive feedback.
The final result was invited by the international organization Fixperts to participate in the Milan Design Triennial Exhibition and Milan Design Week.
