“The Hicks Test”
Winter 2012 issue
The late comedian Bill Hicks famously encouraged anyone involved in marketing and advertising to commit suicide. Even as a surly, spiky-haired teenager, this seemed extreme to me. But I agreed with Mr. Hicks’s basic philosophy: All advertising exists just to sell us stuff that we don’t need.
Now I am a mature, grown-up man who pays taxes and takes a daily multivitamin, and I have a much more nuanced view of the profession I have chosen. Now I believe that only most advertising exists to sell us stuff that we don’t need.
Our industry has a terrible reputation, and with good reason. While there are plenty of clever, honest, tastefully-designed ads out there, each is surrounded by a sea of others that are crass, patronizing, or just plain dumb.
An ad doesn’t have to be smart to sell a product; it only has to make us aware of the product. Almost everyone likes to have things, so we’re already looking for an excuse to buy new ones.
If your client’s request is merely, “Help me sell this thing,” then you can easily oblige. It’s a simple, short term goal. But the satisfaction you and the client receive is short term as well. If your goal is purely transactional, then your results will be the same.
What if you challenge your client to ask different questions? What if you set aside the things they sell for a minute, and ask them to take a look at who they are fundamentally, and what drives their business? What if your goals are transformational, instead of transactional?
Make it your job to help your clients articulate the passion that drives their businesses. Make it your job to communicate ideas that people actually care about. Stop trying to sell things.
If you’re unfamiliar with his work, I encourage you to check out what Bill Hicks had to say about our industry. I still think of him whenever I start a project, and I try to imagine what his reaction would be to whatever I’ve just written. If I don’t feel like killing myself I figure I’m off to a good start.